NAVIGATION

    Course Enquiry

      General Enquiry

      Student Information

      Credit Transfer

      Formation Training acknowledges the requirement as a Registered Training Organisation (RTO) to recognise the awards issued by other RTOs. This is limited to outcomes that are drawn from the national skills framework being units of competence awarded and accurately identified in statements of attainment and qualifications.

      What is credit transfer?

      Credit transfer is the recognition of learning achieved through formal education and training. Under the Standards for NVR Registered Training Organisations, qualifications and statements of attainment issued by any RTO are to be accepted and recognised by all other RTOs. Credit transfer allows a you to be awarded a unit of competency based on successful completion of the unit which has been previously awarded.

      When unit codes and titles are different

      If you are seeking credit transfer for a unit of competence which has a different title or code, then it is necessary for us to establish the equivalence between the unit held and the unit being sought.

      In many cases this information can be found in mapping guide published in the relevant Training Package (usually volume one or on the ISC website). Our administrative staff will obtain this information and validate claims of equivalence.

      As a general guide, if there is no such mapping available then we are not obliged to recognise the unit through credit transfer. In these circumstances, you will be referred for recognition (RPL) in accordance with our Recognition policies and procedures.

      Evidence requirements

      You will be required to present your original statement of attainment or qualification or a Justice of the Peace certified copy for examination by Formation Training. These documents will provide the detail of what units of competence the applicant has been previously issued.

      You must provide satisfactory evidence that the statement of attainment or qualification is yours and that it has been issued by an Australian RTO. Statements of attainment or qualifications should be in the correct format as outlined in the Australian Qualifications Framework, First Edition, 2011.

      Formation Training will keep a scanned copy of the statement of attainment for our records and will contact the issuing RTO for verification.

      Credit transfer guidelines

      The following guidelines are to be followed when an application for credit transfer is received:

      • Any student is entitled to apply for credit transfer in a course or qualification in which they are currently enrolled.
      • We will not credit transfer for units of competence or qualifications which are not included in our scope of registration.
      • You may apply for credit transfer at any time, you are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide you down a more efficient path to competence.
      • You will not incur any fees for credit transfer and we do not receive any funding when credit transfer is granted.
      • Credit transfer may only be awarded for whole units of competence. Where a mapping guide identifies a partial credit, this will not be considered for credit transfer and you will be advised to seek recognition.
      • You may not enrol only for credit transfer.
      • You cannot credit transfer a whole qualification.
      • Your enrolment must include at least one other unit of competence from the same qualification or skill set for which you are participating in training or is seeking recognition (RPL).

      Refund Policy

      All refunds at the request of the student will incur an administrative charge of $100-00 to cover processing costs of the original enrolment and the refund.

      Fees

      The fees for all training programs are detailed in the appropriate brochure which may be obtained in the following ways:

      Refund of fees for distance enrolments

      The following refund policy will apply:

      • Refunds for fees will only be considered within the first 5 weeks of your start of study and only if no assessments have been lodged.
      • Where assessments have been lodged a partial refund will only be considered for those units where there is extenuating or significant personal circumstance and must be approved by the Chief Executive Officer.
      • Where you have received or purchased a text or training workbook and subsequently cancel your enrolment, Formation Training will not refund monies for the text unless a written request for a refund is received and we are satisfied that the text is in as-new condition. For a full list of material costs please contact Formation Training.

      Refund of fees for face-to-face programs

      • Students who give notice to cancel their enrolment more than 3 days prior to the commencement of a program will be entitled to a full refund of deposit/fees paid less the processing fee.
      • Students who give notice to cancel their enrolment less than 3 days prior to the commencement of a program will not be entitled to a refund of fees paid.
      • Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

      Refund for extenuating or significant personal circumstance

      Discretion may be exercised by the Chief Executive Officer in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lue of a refund. Chief Executive Officer may also authorise a refund of tuition fees if the circumstances require it.

      Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.

      Note. If for any reason Formation Training is unable to fulfil its service agreement with a student, Formation Training will refund the student’s proportion of fees paid for services not delivered.

      Replacement of Certificate

      If you require replacement of an issued certificate or statement of completion, a student must obtain, complete all details and forward a certified Formation Training, ‘Request for re Issue of Certificate’ and the non-refundable re-issue fee of $50-00.

      Upon receipt of this request and the fee, the student’s records will be verified and a recommend-ation to re-issue the certificate will be passed on to the Chief Executive Officer for final approval.

      If approval for the re-issuing of the certificate is granted, then the new certificate will be printed and posted to the student. If approval for the re-issuing of the certificate is not granted, the student will be notified in writing of the reason(s) why the re-issue was not approved.

      Replacement of text and training workbooks

      If you require replacement of issued text or training workbooks you will be liable for an additional charge of $75-00 to cover the costs of replacement, such as administration, postage and handling, etc.

      Where you have received or purchased a text or training workbook and subsequently cancel your enrolment, Formation Training will not refund monies for the text unless a written request for a refund is received within 5 weeks of your start of study and we are satisfied that the text is in as-new condition.

      Giving notice of enrolment cancelation

      A student who wishes to cancel their enrolment must give notice in writing. This may be via email or letter.

      Formation Training staff who are approached with initial notice of cancelation are to ensure the student understands their rights with regards to the refunding of tuition fees. The student is also to be advised of other options such as suspending the enrolment and re-commencing in another scheduled training program.

      Students who give written notice to cancel their enrolment and who are eligible for a refund are to be provided with a Refund Request Form.

      Student who may not be eligible but are requesting a refund should also be provided with the request form so the request can be properly considered by the Chief Executive Officer.

      Keeping students informed

      To ensure that students are well informed of the financial considerations of their enrolment, Formation Training undertakes to provide the following fee information to each student prior to enrolment:

      • the total amount of all fees including course fees, administration fees, materials fees and any other charges;
      • payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;
      • the nature of the guarantee given by Formation Training to complete the training and/or assessment once the student has commenced study in their chosen qualification or course;
      • the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and
      • the Formation Training refund policy.

      Student complaints about fees or refunds

      If you are unhappy with the Formation Training arrangements for the collection and refunding of tuition fees are entitled to lodge a complaint.

      This should occur in accordance with the Formation Training complaints policy.

      Complaints

      We at Formation Training are committed to providing a fair complaints and appeals process.

      What is a complaint?

      A complaint is generally negative feedback about our services or staff which has not been resolved locally. A complaint may be received by Formation Training in any form and does not need to be formally documented by you in order to be acted on.

      Early resolution of complaints

      Issues that arise during training and assessment that are the source of frustration or are in dispute should be resolved at the time they occur between yourself and the trainer. If you are unhappy with the outcome you should then lodge a complaint personally or in writing with Formation Training and the following conditions shall apply.

      Complaint and appeals handling

      Formation Training undertakes to apply the following principles to its complaints handling:

      • The person lodging a complaint is to be provided an opportunity to formally present his or her case at no cost.
      • Each person lodging a complaint may be accompanied and/or assisted by a support person at any relevant meeting.
      • The handling of a complaint is to commence within 10 working days of the lodgement of the complaint and all reasonable measures are taken to finalise the process as soon as practicable.
      • The person lodging a complaint is to be provided a written statement of the outcome, including details of the reasons for the outcome.
      • The person lodging a complaint is to have the opportunity for a person or a body that is independent of Formation Training to review his or her complaint following the internal Formation Training complaint process if the person lodging a complaint so desires.
      • Formation Training shall maintain the enrolment of the person lodging a complaint during the complaint process.
      • Decisions or outcomes of the complaint process that find in the favour of the student shall be implemented immediately.
      • Complaints are to be handled in the strictest of confidence. Formation Training will not disclose information to any person without your written permission, and that of the Formation Training Chief Executive Officer. A decision to release information to third parties can only to be authorised using the Information Release Form.
      • If you are not satisfied with the complete complaint handling by Formation Training may refer their complaint to the National VET Regulator for consideration. Students are to be advised that registering bodies will require the student to have exhausted all avenues through Formation Training before taking this option. Please refer to the Complaint Handling Procedure for more information.

      Formation Training considers that it would be extremely unlikely that complaints are not able to be resolved quickly within Formation Training is internal structures.