BSB30415 Certificate III in Business Administration

BSB30415 Certificate III in Business Administration

BSB30415 Certificate III in Business Administration, this qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Potential Careers

After completing this course you can pursue a career as a:

  • Accounts Clerk
  • Accounts Payable Clerk
  • Junior Personal Assistant
  • Office Administrator
  • Assistant
  • Receptionist

Entry Requirements

There are no designated entry requirements for this course.

However preferred pathways into the qualification for candidates considering this qualification include:

      • BSB20115 – Certificate II in Business or
      • Vocational experience assisting in a range of support roles without formal business qualifications.

Course Structure

To successfully complete this qualification, you require 13 units of competence. These 13 units are comprised of 2 core units which are compulsory and 11 elective units.

The units of competence shown below have been selected by Formation Training based on the course purpose. They are shown in the recommended study order.

Unit Code Unit Title Unit Type
BSBWHS201 Contribute to health & safety of self and others Core
BSBITU307 Develop keyboarding speed and accuracy Core
BSBCUS301 Deliver and monitor a service to customers Elective
BSBDIV301 Work effectively with diversity Elective
BSBWOR301 Organise personal work priorities and development Elective
BSBWRT301 Write simple documents Elective
BSBCMM301 Process Customer Complaints Elective
BSBADM307 Organise schedules Elective
BSBITU304 Produce spreadsheets Elective
BSBITU302 Create electronic presentations Elective
BSBITU303 Design and produce text documents Elective
BSBITU306 Design and produce business documents Elective
BSBITU309 Produce desktop published documents Elective

The course unit selection represents a reduced suite of elective unit options that have been selected and approved for delivery by Formation Training – this may not include the full elective unit suite of options available under the national qualification packaging rules.



This course has been designed to be delivered over 12 months.


Please Contact Formation Training’s Administration Officer for Course Cost Detail:

Phone: 1300 889 134


Funding for this qualification is available for eligible students through the Certificate 3 Guarantee Program, a subsidised training program offered by the QLD Government.

Please click here for more information on eligibility.

Related Occupations

The following occupations relate to this qualification.

  • General Clerk (ANZSCO code: 531111)
    Further information about this occupation can be obtained from Job Outlook
cert 3 business

Labour market information provided by the Department of Employment.

Occupation Description
Accounts Officer Accounts Officers perform duties including accounts payable (ie fees, rents, utilities and other amounts owed by businesses) and receivable (i.e. requesting, recording and receiving payments owed to businesses), cashier, preparation of trial balance, EFT and e-business, and purchases and sales.
Administration Officer Administration Officers carry out general administrative tasks. This may include producing documents from notes or shorthand, assisting other staff in general duties, handling colleague or client enquiries, maintaining databases, scheduling, and managing records and basic accounts.
Bookkeeper Bookkeepers work within a business, where they establish and maintain accounting systems, assist with Business Activity Statements and other office taxes, supervise the payroll system, and develop finance management systems for organisations.
Clerical Officer Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.
Freight Documentation Clerk Freight Documentation Clerks verify and maintain records of incoming and outgoing goods in a warehouse or distribution centre, and prepare goods for dispatch.
Human Resources Clerk Human Resources Clerks maintain and update personnel records. They deal with information such as transfer and promotion details, employee leave, salaries, superannuation and taxation, qualifications and training.
Junior Personal Assistant Junior Personal Assistants perform clerical, secretarial and typing duties for professionals, managers and executives. They may screen telephone and personal callers, book and record appointments, operate office equipment, process mail and filing, draft letters and reports, and transcribe data from recordings.
Legal Receptionist Legal Receptionists carry out general office and receptionist duties in legal firms. They receive deliveries; distribute mail; and act as the first point of contact for the firm’s clients. They may be responsible for keeping a visitor record, including information on meetings, tradesmen and transport arrangements.
Office Administration Assistant
Office Administration Assistants perform a broad range of administrative tasks in offices. They may deal with reception or customer service, complaints, mail handling, payment of accounts, data entry and preparation of business documents.
Payroll Officer Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.
Receptionist Receptionists act as the first point of contact for visitors to businesses. They meet and greet clients, organise and set up meeting rooms and catering, operate switchboards, and deal with deliveries and tradesmen. They may also perform basic administrative duties.
Word Processing Operator Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.

Source: myskills