BSB30115 Certificate III in Business, this qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
BSB30115 Certificate III in Business
After completing this course you can pursue a career as a:
- Customer Service Adviser
- General Clerk
- Word Processor Operator
There are no designated entry requirements for this course.
However preferred pathways into the qualification for candidates considering this qualification include:
- BSB20115 – Certificate II in Business or
- Vocational experience assisting in a range of support roles without formal business qualifications.
- Be at least 17 years of age;
- Have completed Year 10 in the Australian school system or equivalent; and
- Have language, literacy and numeracy skills equivalent to ASCF Level 2.
If studying via flexible delivery mode, students must also:
- Have sufficient computer skills to undertake online study; and
- Have access to a computer, laptop or tablet device with an internet connection.
The BSB30115 Certificate III in Business requires completion of twelve (12) units made up of: one (1) core units; and eleven (11) elective units.
|Unit Code||Unit Title||Unit Type|
|BSBWHS302||Apply knowledge of WHS legislation in the workplace||Core|
|BSBCUS301||Deliver and monitor a service to customers||Elective|
|BSBDIV301||Work effectively with diversity||Elective|
|BSBFLM303||Contribute to effective workplace relationships||Elective|
|BSBWOR301||Organise personal work priorities and development||Elective|
|BSBCMM301||Process customer complaints||Elective|
|BSBINM301||Organise workplace information||Elective|
|BSBCUE301||Use multiple information systems||Elective|
|BSBCUE307||Work effectively in customer engagement||Elective|
|BSBCUE302||Deploy customer service field staff||Elective|
|BSBCUE203||Conduct customer engagement||Elective|
|BSBFLM312||Contribute to team effectiveness||Elective|
The elective selection for each course program must include:
- Seven (7) of the elective units must be selected from the elective units in this training package
- Four (4) elective units may be selected from the elective units listed from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level and;
- if not listed in this training package, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.
Elective units selected provide a vocational focus for the qualification and are relevant to the qualification level, job role, work outcomes and local industry needs.
The course unit selection represents a reduced suite of elective unit options that have been selected and approved for delivery by Formation Training – this may not include the full elective unit suite of options available under the national qualification packaging rules.
Total course nominal hours, depending on the state jurisdiction of delivery and elective units selected, are 455 hours.
The course can be delivered over a range of course durations, depending on the needs and characteristics of the student and their employer where relevant.
- The standard course duration is 6 months full time.
- The standard course duration for full time traineeships is 12 months.
Students may complete the program earlier than these timelines through achievement of RPL or credit transfer arrangements.
Please Contact Formation Training’s Administration Officer for Course Cost Detail:
Phone: 1300 889 134
Funding for this qualification is available for eligible students through the Certificate 3 Guarantee Program, a subsidised training program offered by the QLD Government.
Please click here for more information on eligibility.
The following occupations relate to this qualification.
- General Clerk (ANZSCO code: 531111)
Further information about this occupation can be obtained from Job Outlook
Labour market information provided by the Department of Employment.
|Clerical Officer||Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.|
|Customer Service Officer||Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.|
|Data Entry Operator||Data Entry Operators input and retrieve data, using computerised systems. They may also collect data from clients and colleagues.|
|Information Officer||Information Officers are responsible for the provision and dissemination of information within an organisation. They may conduct research; provide advice to customers and internal clients; and handle and store records and other forms of business information.|
|Payroll Officer||Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.|
|Word Processing Operator||Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.|